Frequently Asked Questions

Covid-19 FAQ's

These continue to be difficult and distressing times for us all. As an experienced childcare provider we have looked in detail at ways in which we can continue to operate in order to not only keep children happy and healthy and enhance their well-being during this unusual time. But also to help support key workers and parents return to work during the school holidays.

For Summer 2021, we will be offering Day Camps at 2 locations – Culford School and St Joseph’s College

In order to operate, we have put in place safety measures to conform with Government guidance and advice, allowing children to still participate in our activities whilst maintaining their safety, and the safety of others.
This of course has meant some significant changes to how we will be operating, which we ask for your understanding and patience with.

For Summer 2021, only a whole week can be booked for day camps. (with the exception of the Netball and Tennis camp which are 3-days and 2-days respectively)

This is to ensure we are following government guidance on being covid-secure and to ensure easy track and trace should any symptoms occur amongst our campers. Each week, the campers will be split into small groups and will stay together during the entire week following the same programme of activities. The problem with allowing new bookings on a daily basis is that we would then be unable to track who potentially came into contact with who; whereas by closely monitoring small groups, we can contain any transmission to a small number.

Morning drop off/ sign-in and afternoon pick up/collection times will be separated by sport in order for us to manage and maintain social distancing for our parents. This approach will also help to avoid queues getting too long and prevent bubbles mixing.
We kindly ask parents to support us in upholding this.

On the ‘first day’ of camp, parents will be asked to complete a ‘symptom checker’ for their child/ren attending. This form is designed to audit all children in our care to ensure safety for all.

Children will only interact with their “group bubble’ and our Activity Instructors.
No. Usually, our camps are all about making the world a smaller place, bringing different nationalities and cultures together, however with many countries in lockdown and quarantine measures in place for those arriving into the UK, we will only be welcoming children from England to our camps.

Our Camps and high-contact areas will be cleaned thoroughly and regularly.

Increased hand washing and sanitising for children throughout the day, before and following each activity.

All equipment will be cleaned at the start of the day and following every activity session. In addition to this, we will aim to minimise sharing of equipment between children in the same bubble.

In instances where sharing is required, our instructors will clean and disinfect shared equipment frequently.

We aim to offer a vast range of activities throughout the week, but we are constantly following Government guidance so certain activities may be unavailable. Some activities may be modified to maximise outdoor space and to ensure social distancing, whilst still ensuring the activities and camps are as fun as possible.

We have a list of all available activities here

Please do not bring your child to camp. Instead call our Head Office on 01449 742700 to let us know your child will not be attending.

Please see our booking T&C’s for more details on cancellation due to illness or Covid-19.

We will ask every parent upon arrival on first day at camp to complete a ‘symptom checker’ form to ensure that no child under our care has had any signs of Covid-19 symptoms prior to attending our camps.

If a child shows any Covid-19 symptoms whilst in our care (high temperature, new continuous cough), they must be sent home, Government
guidance should then be followed.

If another child has shown symptoms and been sent home, we will notify the other parents with children in the same bubble. There is no need to remove or cancel children from camp who have not shown any symptoms.

More information can be found in our booking terms & conditions 

General FAQ's

Kit list can be downloaded here

We recommend wearing comfortable, weather-appropriate clothing that doesn’t matter too much if it gets muddy or wet, layers are a good idea and it is always best to bring a change of clothes, just in case (including socks!) Trainers or shoes with a good grip and that covers the whole foot are best, wellies or sandals are not suitable. Waterproof raincoats for wet weather, sun hat and sun cream for hot weather. Water bottle – we will ensure lots of breaks throughout the day to make sure this is filled up. Please make sure all items have your child’s name clearly printed inside. There is no need to bring any electrical items or items of high worth – it is likely that you won’t get time to use them and we would hate for anything to get broken or lost!

Yes! Lunch is included for our 2021 day camps.

If parents wish to pack snacks, we operate a nut-free policy and ask all parents to refrain from packing any nuts or nut products.

We will aim to split children into rough age groups so we can tailor activity sessions for those ages but if we know that your child wishes to be with a sibling or friend in a different age group we will do our best to keep them together – please let us know with plenty of notice!

We have split children into different age groups to help them settle and make friends with children of a similar age. It also means we can deliver activities at an age-appropriate level, for example the outcome of an archery session for a 9 year old will be very different to the outcome for a 14 year old.

We also abide by staff to child ratios as set out by Ofsted, which is 1:12.

COVID-19 UPDATE
We will be unable to move any child between groups/bubbles, this is for the safety of your child and the safety of others to prevent potential transmission between groups.

We can offer some flexibility (ie. a more mature 11 year old joining the 12-14 year old group) but this will be at the camp managers discretion as we will have staffed the activities according to the age of the children we are expecting to attend and to allow us to operate with correct staffing ratios.

Xplore activity camps allow children and teens the independence to make memories with new friends by themselves, whilst being in a safe and secure environment. Meeting other nationalities can help students to develop respect, understanding and appreciation for different cultures.

We are Ofsted registered as a provider of childcare on on-domestic premises on the voluntary part of the Childcare Register.

Our Ofsted setting reference numbers are:
Culford School: EY2631917
St Joseph’s College: EY2592158

If your child is at Day Camp, and it is an Emergency, please call 07927 762185 which a member of staff on-site will answer.

Alternatively, in a non-emergency situation you can WhatsApp 07889353286 with any questions and we will pass it on to the relevant member of staff at the camp.

We endeavour to offer the opportunity for all children to attend camp however this can only be achieved if we have the correct information about a child’s needs upon booking. We would appreciate it if you are able to let us know if there is anything currently affecting your child so we can better meet their needs and help them interact with others.

It is the responsibility of the parent(s)/guardian(s) to fully advise Xplore of any disability, social or behavioural problem that the child has or recently had which might affect them or others during their time with us. If your child has additional needs, we are happy to discuss how we can accommodate them at camp.

However unfortunately, Xplore is unable to provide 1:1 support for children with additional needs. We are happy for children with 1:1 support to join us if this can be organised or provided by the parent/guardian, however Xplore cannot take responsibility for children and carers following Covid-19 guidance.

We also reserve the right to not accept a child in our care if full information about medical or physical conditions or behavioural matters is not provided at the time of booking or they are deemed incompatible with the well-being of the camp and others.

Activity FAQ's

Safety is fundamental in the activities we provide and our extensive list of external accreditations and internal safety processes ensures activities only pose a ‘perceived’ risk. Each activity session begins with the issuing of appropriate safety equipment and the safety briefing.

For all activities, the appropriate safety equipment is provided for all participants. For example, harnesses or buoyancy aids.
Our equipment standards are high, and a logbook system is in place to monitor all safety-critical items.

Our activity programmes have been developed around safety: delivered by a team with knowledge, expertise and passion. All Staff hold Safeguarding, First Aid at Work Qualifications and are Enhanced DBS. Being Ofsted registered, we follow their recommendations on child-to-staff ratios for every camp we run.

Our Activity List

Here is a useful list of all our activities including a short description.

Use the tabs below to navigate the list and click on the activity you would like to find out more about.

Adventure Activities

In small groups and after careful instruction, campers are given their own paper targets to challenge their shooting accuracy and technique.

 

Take it in turns to perfect and practice the historic sport of Archery.
From fun balloon popping challenges to points-based target shooting for math practice.

An activity combing problem solving and engineering. In teams, work together in order to travel from one side to another by constructing a bridge. Materials will include barrels, poles, rope, a slack-line as well as others.

Use survival skills to build shelters, light fires, make tools, ‘catch’ animals and cook food all to survive in the wild.

In small groups, we challenge campers to progress to the next level(s), be the fastest and beat the rest. This session develops map reading skills, communication and teamwork.

Start by learning basic controls to pass the quad driving test, then progress to time trials. This is an ‘individual’ challenge, where campers take it in turns to drive around our track

In teams, campers learn to listen and trust one another in order to complete the blindfolded trail – great activity for team building!

Water-based Activities

In small teams, campers are challenged with constructing a water-worthy vessel from barrels, rope and poles to transport the team and complete a challenge.

*only available at Camp Culford in the swimming pool

Lifeguard supervised time in the pool. Please note, swimming will only be available if and when Government restrictions allow us to do so. 

*only available at Camp Culford

Take to the water in a small group (canoe) or individually (kayak) and develop paddling skills to travel upstream. As speed and manoeuvring skills develop, the session can progress with challenges and games.

NOT AVAILABLE FOR SUMMER 2021

Rope-based Activities

Working together as a team, campers try to build a tower out of milk crates as high as they can whilst their ‘climber’ balances on top of the tower.

The ultimate confidence building activity.
Practice the technique at ground level before climbing our tower and lowering to the ground by managing ropes and nerves.

NOT AVAILABLE at Culford or St Joseph’s College

Confidence and team building activity. Individually, campers navigate their way up our climbing tower. The activity can be simplified for younger campers or for older teens we throw in some challenges whilst they are on the wall.

*NOT AVAILABLE at Culford or St Joseph’s College

Individually, campers are challenged to get move around course made from slack-line ropes and obstacles.

*NOT AVAILABLE at Culford or St Joseph’s College

Arts & Craft Activities

Handled by Xplore staff, campers can choose to be temporarily ‘tattooed’ with a fun design of their choice.

Using brightly coloured thread, learn different methods of threading and tying to create a variety of bracelet designs. The ultimate friendship bracelet masterclass.

Campers learn to turn pieces of coconut shell into necklaces and jewellery by shaping them and arranging them along coloured thread with knots.

Using pre-formed moulds, students choose coloured beads to make shapes and patterns. Xplore staff then iron the design to bond the beads. Great activity to create something to take home.

Campers are let loose with mod roc, a form of clay to make fun masks that can then be spray painted

General painting session using poster paints and brushes. Often these sessions will be themed with something going on that week at camp.

Team-based Activities

Working in groups, the campers aim to orientate themselves around a course of team challenges testing skill, teamwork and speed.

A lesson in how to run away to the circus – learn to juggle, spin plates, walk on (short) stilts, Diablo tricks and walk the tightrope

A great wet weather session, this is a mind-boggling problem solving games to be completed by working together in teams.

A great group activity for all campers to participate in together, completing various active challenges to gain points and usually ending in one big flour or water fight to finish (can get messy!)

A fun and enjoyable games session using a parachute. Perfect for groups of younger campers.

Competition based outside games that may involve one of the following; flag capturing, protecting their team item or taking the opposition’s glow stick stash.

Campers put their problem solving skills to the test with our big challenge. In teams, we ask them to solve mental puzzles and physical challenges to beat the others.

Sport Activities

Practice your individual skills before playing a mini-match or 5-a-side tournament

Frisbee Golf –  work your way around a course to get your frisbee in to a basket (instead of a hole!)

Ultimate Frisbee – Fast and furious. A great team game!

A nice easy way to learn how to play golf or for the more advance golfers to practice their skills.

Tab Content

Like baseball but faster! Hit the ball and race around the stops without getting run or caught out

Skills, drills and mini-games for all ages and abilities.

Age or size doesn’t matter in this fast paced, less physical version of rugby.

Who needs ice?! Hockey with plastic sticks and a puck, played indoors. Great for a rainy day!

Adapted for all ages and abilities, perfect for a sunny afternoon.

Each day is made up of 4 activity sessions that last 90 minutes each. Between each activity session is 30 minutes break time to allow the next activity session to be set up and the campers to grab a drink, go to the toilet or reapply sun cream for example.
Each activity session is 90 minutes long. This allows for a safety briefing and instruction from our instructors on the activity as well as getting into and safety checking any equipment the children need to wear such as life jackets, helmets and harnesses. This will usually last about 15-30 minutes leaving a good hour for the activity.
Normally your child would have a choice of activities each session from a selection on offer at that camp. However due to how we need to operate to comply with Covid-19 guidance, we are not able to offer choice in each session and instead will be working within bubbles, whereby each bubble of children will participate in a set programme of activities during the week.
Programmes are written dependent on the number of children we are expecting, therefore in order to be as accurate as possible, programmes are not published in advance. We are unable to tell you in advance exactly what activities will be available on the days your child is at camp, however we will display the weekly schedule at sign in, but please know this can still be subject to change.
At Xplore, we love being outdoors so we aim to stay outside in the fresh air unless the weather makes an activity dangerous or not enjoyable. We always have an alternative activity indoors!

Booking FAQ's

We only accept online booking and payment, which is now available. Visit our Day Camp page, select which camp you would like to book and add to cart. Then click your cart and proceed to checkout.
We will then ask for some key information about your child attending.

We monitor our bookings constantly and adjust our staffing accordingly, however we can reach capacity and can get fully booked in which case the option to book will be removed from our system.

If spaces remain, booking availability will stay open until Friday morning before the week you wish to book. The reason for this, is to allow us the Friday to organise programming and staffing for the following week.

For example, for week commencing Monday 29th March, bookings must be made by 9am Friday 26th March .

Each child needs to be booked individually. Please follow the above instructions for each child. This will mean you have one booking and payment to make per child.
Yes, our Day Camps do get fully booked so we do ask that you pay for your child’s camp on booking to secure their place.
All bookings and payments have to be made using our online system. For security reasons our staff at camp are not allowed to take bookings or payments on site.
We accept all major Childcare Vouchers. If booking online, just select ‘Childcare vouchers’ as your payment method and you will be able to checkout. Please then make a note of our account details with Childcare Voucher provider you use, log into your account and process your payment using our account details. Please note that Childcare voucher payments can take up to 10 days to reach us, we will try where possible to confirm when payment has been received.

By booking you verify that you have read our T&C’s, please could we ask that you make yourself familiar with them. Please click here to read a copy

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